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[solved] problem

problem was created by cariocasono

8 years 6 months ago #11458
hi when i play its all ok with stats, but when i make review, and i will open the hud, i foun others players per name, and dont appear stats and how many hand si win or loose, so i dont know what to do, have somer bufgs, he dont Download,
I WILL LEAVE THE PRINT HERE FOR SUPPORT LOOK...

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Replied by popotib on topic problem

8 years 6 months ago #11461
Hello,

on your screen, we can see you have no profil selected.

You have to choose one (and maybe create one).

If you want, before doing that, you can make a backup of your database (Inicio > Gerir backups) and then i will look why there is this situation.

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Replied by cariocasono on topic problem

8 years 6 months ago #11477
NO SUPPORT FRIEND, I CLICK IN PROFILE, AND DONT DOWNLOAD, DONT UPLOAD, WHATEVER LIKE THIS, DONT APPEAR NOTHING JUST SAY.. ( A CARREGAR) and nothing appear.... look the new print.

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Replied by cariocasono on topic problem

8 years 6 months ago - 8 years 6 months ago #11478
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If I restore the database beckup , I lose the statistics of all players ?
Last edit: 8 years 6 months ago by cariocasono.

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Replied by popotib on topic problem

8 years 6 months ago #11479
You have to make a backup, not to restore the backup.

This will be make a copy of your database on our servers.
It will be possible to restore it later if you want.

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Replied by cariocasono on topic problem

8 years 6 months ago #11483
ok Done

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Replied by cariocasono on topic problem

8 years 6 months ago #11499
nothing solution here tooo

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Replied by popotib on topic problem

8 years 6 months ago #11500
Hello,

i saw the problem and fix it.

In the next update, the next week, you will be able to use it.

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Replied by cariocasono on topic problem

8 years 6 months ago #11515
How can i use the xeester without BUGS like started use, because i will lost more days and lost money, i will refunds this days with bug? Many days with bug, and i paid 22 euros for use without BUG, and now i need wait 1 week? is a Joker.

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Replied by popotib on topic problem

8 years 6 months ago #11527
On your backup there was only one bug on STATS. I fix it very quickly and just ask you for waiting the next week.

For the others new bugs, i say you how to fix it.

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Replied by popotib on topic problem

8 years 6 months ago #11534
Your problem on STATS is ok with the last update.

So you have to :
- restore your database (you save it before the crash, just go on start > backups > restore),
- make an import of your recents sessions
- on stats, select a profil it will be ok then.

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Replied by cariocasono on topic problem

8 years 6 months ago #11538
NOW YOU SOLUTION STATS, AND DESAPEAR ALLL MY NICKNAMES, AND ALL MY GAMES, WHAT THE PROBLEM XEESTER?

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Replied by popotib on topic problem

8 years 6 months ago #11539
Your database is crashed, in one of your screen, we see that there is a database file "broken".

Please make a new install without uninstall. In your choice, choose to not keep the data and not keep the preferences.

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Replied by cariocasono on topic problem

8 years 6 months ago #11542
Hi, i look again, and stayied ok alone, thanks, dont needed install or something for now, i import some hand history, and is ok.

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